OE, ND, F9E1 — every brand codes it differently, and the fault list underneath is identical. Here's how it gets solved.
A washer full of water plus retry-mashing is how pumps burn out completely. Off at the plug, then book.
A visibly kinked gray hose is a fix you can make in a minute — and an honest one to rule out before paying anyone.
OE, ND, 5E, F9E1 — snap a photo. The letters narrow which branch we walk first and can shorten the visit.
First act: our pump drains the tub cleanly into the standpipe — no floor lakes, no bailing. Then the path gets walked in order: trap, pump winding, hose, pressure switch. The written all-in number lands before parts move; a trap cleanout prices at the floor, a pump replacement mid-range, and both usually finish the same visit.
The failed load stays in the machine until we arrive, ideally — mid-fault evidence reads better than a dried-out crime scene. We bring the wet-vac and the towels; you just clear the path to the laundry room.
Only for your nose — stale water breeds odor fast but hurts nothing mechanical. Mention it and we'll run a cleaning cycle after the repair. Do resist the urge to bail and tip the machine; tilting a loaded washer strains the suspension you're about to pay to keep healthy.
Related family, different branch. Drain-but-no-spin points at the lock chain, the shifter on top-loaders, or a control call. It's diagnosed in the same visit at the same $95-if-declined terms, and most branches land near the same from-price.
Front-loader door boots have a gap that snacks on small items, and worn boots snack harder. If we fish a sock from your pump, we'll check the boot's condition too — a fresh boot is cheaper than a pump replacement every eighteen months, and we'd rather fix the cause than farm the symptom.
Causes ranked, safe checks listed, and the fix priced in one written number.
Open the symptom file →Causes ranked, safe checks listed, and the fix priced in one written number.
Open the symptom file →Causes ranked, safe checks listed, and the fix priced in one written number.
Open the symptom file →Send the symptom or the code exactly as the display shows it. A weekday callback confirms your window, and the van loads for your machine before it leaves Kennewick.
The all-in price covers diagnosis, labor and parts. It doesn't move after work starts.
$95 for the visit and diagnosis is the whole bill — if the fix costs too much or the machine isn't worth it, that's all you owe.
From $249 all-in, most closed the same visit. Call (509) 841-9102 or send the form.