Answered without hedging.

The visit, the diagnosis, the labor and the replacement part — one written figure, quoted before work starts. Taxes are in the number. There is no trip fee, no separate diagnostic line, no hourly meter running underneath. The quote you approve is the amount you pay at completion.

Then the visit and the professional diagnosis cost $95 flat, and that's the entire bill. Declining is a legitimate outcome, not a failure — when a repair costs more than the machine is worth, we say so ourselves, and the $95 buys you certainty instead of a gamble.

Weekday routes cover the whole Tri-Cities, and most calls land a same-week window — often next-day, sometimes same-day when routes have slack. No-cool refrigerators and full freezers get priority routing. What we won't do is promise a window we can't hold; you get the first honest one.

Almost certainly — the van and the references cover Samsung, LG, Whirlpool, GE, Frigidaire, Maytag, Bosch, KitchenAid, Kenmore, Electrolux and the rest of the mainstream field. For rarer or premium nameplates, call with the model number: the usual answer is yes with a possible parts-order day.

A written one, covering the installed part and the labor, printed on your invoice with its terms. If the same fault returns inside the warranty window, the return visit costs nothing. We keep the terms on paper precisely so nobody has to remember a phone promise.

Because the code names the neighborhood of the fault before the van leaves, which decides what parts ride along. A photo of the display, or just the letters read over the phone, regularly turns a diagnose-then-return visit into a single-trip fix. No code? The symptom in plain words does nearly as well.

Try the safe checks — every symptom file on this site lists the ones worth trying: breakers, lint screens, drain filters, child locks. Past those, modern appliances mix line voltage, gas and sealed refrigerant, and the parts-cannon approach usually costs more than our all-in figure. Diagnosis is the part worth paying for.

No — repair only, on purpose. What you get instead is a straight verdict when a machine isn't worth fixing, practical advice on what to buy next, and the retired unit unplugged, unhooked and staged for the retailer's pickup crew. The repair-only stance is what keeps the verdicts trustworthy.