The smallest machine in the kitchen with the longest suspect list. We test water-side first, electrics second, and price it all as one number.
An icemaker packs a valve, a thermostat, a heater, a motor and an ejector into a bread-loaf box, and any of them can quit without drama — production just stops, or the cubes shrink, or a glacier forms in the bin. The diagnostic order matters: water side first, because Tri-Cities mineral water is the region's leading icemaker serial killer.
We repair fridge-integrated icemakers, standalone units and under-counter clear-ice machines. From $269 all-in covers the common single-component failures; the written price always lands before the work, and if the machine isn't worth its repair, the verdict costs $95 and comes with a straight face.
Scale wedges the icemaker solenoid partly open — a trickle that freezes into bin-glaciers — or fully shut, which reads as a dead machine. We test both windings, verify inlet pressure, flush the line, and date-mark the filter if the fridge has one. On this water an expired filter and a dying valve are usually co-conspirators, so the visit treats them as a pair.
Thawing a frozen line takes minutes; the repair is finding why it froze. A weeping valve, a line sagging against the freezer wall, a fill volume set heavy for our water pressure — each has a correction, and we apply it before closing up. Done this way the fix survives winter instead of returning with the first cold snap.
When ice exists but never arrives, the mechanical chain is on trial: ejector, module gears, auger motor, chute flap. We run the harvest cycle manually, test the auger under real load, and clear the fused-ice ratchet that jams half these systems. The bin gets emptied and washed as part of the job — old welded cubes will re-jam new hardware within a week.
Clear-ice under-counter units run pumps, cutting grids and drains — closer to small commercial gear than to a fridge module. On Tri-Cities water they live or die by the descale routine, and most of their 'failures' are maintenance debts coming due. We service pumps, grids and thermostats, then set you up with a cleaning cadence matched to the mineral load in your ZIP.
Form or phone — the code on the display, or just what the machine is doing.
A weekday window, van loaded for your model's usual suspects.
Diagnostic, labor and parts in a single number before work starts.
Most jobs close the same visit, and the warranty is in writing.
When the host refrigerator is near end of life, or on countertop nugget units where the repair rivals the replacement. We'll say either at the $95 stage. Otherwise the math favors fixing: most failures are one tired component, and from $269 all-in buys years of production rather than months of tray duty.
Because the freezer is fighting for its life: hot kitchen, frequent door openings, dusty condenser. The icemaker only freezes as fast as its environment allows, so summer slowdowns are often a fridge-side story. The visit checks freezer temperature and coil condition before blaming the small machine — cheaper causes first, always.
One visit, one diagnostic, and the written price covers whichever side needs work. Dispensing runs through a separate chain in the door — auger, flap, switch — independent of production. Both sides get tested while we're there, because a struggling auger motor often precedes the next 'no ice' call.
As part of a repair, yes — matching the right cartridge to your model and setting the change interval for local water. A fresh filter protects the new valve, evens out cube size and fixes most taste complaints on the spot. We don't run filter-only visits; it's a repair-visit add-on done properly.
Send the symptom or the code exactly as the display shows it. A weekday callback confirms your window, and the van loads for your machine before it leaves Kennewick.
The all-in price covers diagnosis, labor and parts. It doesn't move after work starts.
$95 for the visit and diagnosis is the whole bill — if the fix costs too much or the machine isn't worth it, that's all you owe.
Call (509) 841-9102 with the symptom or the code — weekday windows fill fast, same-week almost always holds.