SYMPTOM FILE · DRYERS

Drum won't move?

Nine out of ten times it's the belt. The tenth time deserves an honest conversation. Both start from the same written number.

from $235 diagnostic + labor + parts · $95 if you decline
All-inFrom-prices include diagnostic, labor and parts.
$95Visit + diagnosis — only if you decline the repair.
5Appliance types, every major brand.
Mon–FriPlanned routes across the Tri-Cities.
WALicensed & insured, based in Kennewick.
LIKELY CAUSES, IN ORDER

What usually did it.

01

Snapped drive belt

Twenty-plus years of belts have one job and one failure mode. The drum spins freely by hand, the motor hums, nothing moves. The definitive suspect.
02

Seized idler pulley

The belt's tensioner locks up, shreds the belt, and squeals for weeks beforehand. We replace both together — a new belt on a dead idler lasts a month.
03

Drive motor

Hums then clicks off on thermal overload, or won't start at all. The genuine minority case, and the one where repair-versus-replace gets discussed before money moves.
04

Blower wheel jam

A sock pulled past the drum wedges the blower, stalling everything. Cheapest fix on this list when it's the story.
BEFORE YOU BOOK

Three checks that are safe to try.

SAFE CHECKTurn the drum by hand

Spins with no resistance: belt. Won't budge: jam or seized bearing. Either way, that one observation shortens the visit.

SAFE CHECKListen at startup

A hum that clicks off after seconds is the motor protecting itself — stop retrying, each attempt heats it further.

SAFE CHECKCheck the child lock

On newer panels a lock icon freezes everything. Hold the marked button five seconds before assuming mechanical failure.

HOW WE CLOSE IT

The visit, plainly described.

The front panel comes off, the belt path tells its story in about three minutes, and the written all-in price follows. A belt-and-idler set sits at the bottom of the dryer range — $235 territory — and finishes the same visit, including a vacuum of the accumulated lint the open cabinet exposes.

If the motor has genuinely seized, you get the number and the context: motor cost against machine age and replacement price. We sell the repair only when the math defends it — an all-in price on a bad idea is still a bad idea.

ASKED OFTEN

On this fault specifically.

The dryer squealed for weeks before stopping. Same problem?

Almost certainly — that squeal was the idler pulley bearing announcing the belt's future. The good news: the noisy-first version is the cheap version, belt and idler as a set, and the drum usually shows no damage. Same-visit fix on nearly every platform.

Can I just buy a belt and do it myself?

Handy owners sometimes can — routing the belt around the idler blind is the annoying part. Where DIY goes wrong is stopping at the belt: if the idler or a roller caused the failure, the new belt is on borrowed time. Our version includes the wear set and a tested, warrantied result.

Is it worth fixing on a 15-year-old dryer?

For a belt job, usually yes — it's the cheapest repair in the book on a machine class that lasts. For a motor on a builder-grade unit that age, often no, and we'll say so at the diagnostic stage for $95 rather than after a teardown.

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BOOK A REPAIR

One number in writing. Everything inside it.

Send the symptom or the code exactly as the display shows it. A weekday callback confirms your window, and the van loads for your machine before it leaves Kennewick.

Approve the quote

The all-in price covers diagnosis, labor and parts. It doesn't move after work starts.

Or decline it

$95 for the visit and diagnosis is the whole bill — if the fix costs too much or the machine isn't worth it, that's all you owe.

Tell us what's going on.

Code from the display, or plain words — both work.

Approve the repair and the all-in price covers everything. Decline it, and $95 for the visit and diagnosis is all you owe.

This fault doesn't fix itself.

From $235 all-in, most closed the same visit. Call (509) 841-9102 or send the form.